Ordering
How do I place my order?
- In our shop, click on the photo of the product you want, then on the "Order" button.
- Select the delivery location, date and delivery method.
- Enter the recipient's address.
- Choose the greeting card and write your message to the recipient.
- You will then be invited to sign up in just a few minutes.
- Final step: secure payment.
- Once your order is confirmed, it will be processed.
What information do I need to place an order?
To ensure a smooth delivery, please have the following information ready before placing your order:
- The recipient's full name and exact delivery address (street, number, postcode, city)
- Any door codes, floor numbers or specific instructions to access the delivery location
- The desired delivery date
- A personalized message to include (optional)
- Your own address and email to receive the order confirmation
- A valid payment method (credit card, PostFinance, TWINT, etc.)
What is the latest time I can order for next day delivery?
- To get next-day delivery, place your order from Monday to Friday before 4:00 PM.
- Orders placed after 4:00 PM on Friday will be delivered on Monday.
Payment
Which payment methods are accepted on your site?
We accept the following payment methods:
- Credit cards: Visa, Mastercard, AMEX (in selected countries only)
- PayPal
- Postcard (Switzerland)
- TWINT (Switzerland)
- Bank transfer (IBAN)
All transactions are secure. Your banking information is never stored on our servers. You can order with complete confidence.
Delivery
Do you deliver everywhere in Switzerland?
We deliver throughout Switzerland and Liechtenstein.
Delivery fees:
- Standard Delivery: CHF 9.90
Delivery by Swiss Post between 9:00 a.m. and 5:00 p.m. Swiss Post guarantees 95% of deliveries on the requested date. - Express Delivery: CHF 18.90
Guaranteed delivery on the selected date, between 7:00 a.m. and 12:00 p.m.
Or, if you prefer to order directly from a local florist, you can visit Local-Florist.ch.
Do you deliver to other countries?
For international deliveries, you can use our partner site LesFleurs.ch, a network of local florists in over 140 countries. Same-day delivery is available for all orders placed before noon (local time).
Do you deliver to public places (churches, cemeteries, function rooms)?
Daily-flowers organises its deliveries within time slots offered by our courier service providers. This is why we ask you to ensure that your recipient is physically present during the time period indicated.
Do you deliver on Sundays and public holidays?
We do not deliver on Sundays and public holidays.
What happens if the recipient is absent?
Delivery is carried out by Swiss Post. If the recipient is absent, a delivery notice will be left in their mailbox, and the parcel will be made available at the nearest post office as soon as possible. The buyer is informed and accepts that delivery may not take place at an exact time.
Order tracking
I made a mistake in the address, the name or the delivery date. What should I do?
Please contact our customer service as soon as possible so that your changes can be taken into account before the products are prepared. Please have your order number ready to help us process your request more efficiently.
How do I track my order?
You will be informed when the package leaves our premises, when it is given to the relevant delivery company. For those which have their own tracking site, a link to this site will be sent to you.
The product does not match my order (size, composition, accessories). What should I do?
If your order was not fulfilled correctly, Daily-Flowers is committed to finding a solution. The photo taken just before dispatch was specifically designed for this purpose. Please check with your recipients to confirm they received the correct items before submitting your claim via the contact form. We will always take your claim seriously and do everything we can to resolve the issue.
I have just received a Daily-flowers parcel or a message from the courier
I don't know who sent the parcel. There was no message inside the box.
Not all flower gifts necessarily include a message – the sender may choose to remain anonymous or not include a card. In this case, feel free to contact us via our contact page. Our team will ask the sender if they wish to reveal their identity. We will get back to you depending on their response.
I found a message from the courier in my mailbox
This means our courier came to your address but was unable to deliver the parcel.
What should I do if the parcel is damaged?
If the parcel is damaged, please open it and check the condition of its contents. If the products are damaged, contact our customer service.
Our team can assist you more efficiently if you provide the order reference printed at the bottom of the message card or on the parcel's packaging.
Our products
Do you offer specific arrangements for funerals? Do you create custom bouquets?
All bereavement product orders are redirected to the website LesFleurs.ch, which handles the delivery of funeral flowers.
We do not currently offer this service for custom bouquets.Additional services
What optional services are available?
Your order can include the following options:
- A customizable greeting card to include with your bouquet.
- The ability to send us a photo to print and include with your order.
- Additional accessories such as chocolates, plush toys, vases, etc.
How do I send a printed photo with my order?
When creating your greeting card, you can add a photo to be printed
How can I view the photo taken of my order just before dispatch?
The order photo is a free service, available through the order tracking feature